Last updated: March 22, 2026
All content purchases (unlocked content, exclusive drops, media) are final and non-refundable. Once digital content has been unlocked and delivered, it cannot be "returned." By completing a purchase, you acknowledge that you are buying access to digital content and waive your right to a refund for that content.
Number access subscriptions are billed on a recurring monthly basis. You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing period. No partial refunds are issued for unused time within a billing cycle.
Tips sent to Creators are voluntary, non-refundable transactions. Once a tip is sent, it cannot be reversed.
Refunds may be issued at our sole discretion in the following cases:
To request a refund under these exceptions, contact us at support@txtboo.com within 7 days of the transaction with your phone number and transaction details.
Filing a chargeback or payment dispute without first contacting our support team may result in permanent suspension of your account and loss of all purchased content. We work with Stripe (our payment processor) to investigate and respond to all disputes.
If a Creator deactivates their account or is removed from the platform, active subscribers will receive a prorated refund for the remaining days in their current billing period. Past content purchases remain accessible via the TXTPlay app.
For refund requests or billing questions, contact us at support@txtboo.com.